Starting May 2025, the Canada Revenue Agency (CRA) will transition to online mail as the default method for delivering most business correspondence. This change will apply to:
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New business and program account registrations,
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Existing businesses registered for My Business Account, and
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Businesses with a representative accessing CRA services on their behalf via Represent a Client
This change does not apply to registered charities or non-resident businesses that do not have access to My Business
Starting May 12, 2025, taxpayers that open new business accounts or new program accounts will by default receive most of their business correspondence online through My Business Account. A taxpayer may activate paper mail by filing Form RC681 Request to Activate Paper Mail for Business, or indicate that they wish to receive paper mail through My Business Account.
Starting June 16, 2025, businesses registered for My Business Account or who have a representative with access through Represent a Client will be transitioned to online only mail unless paper mail is activated using one of the two methods above.
π’ Concerns & CPA Canada's Response
CPA Canada recently submitted feedback to the CRA, raising concerns about the plan to transition taxpayers off paper mail. We anticipate that many businesses may miss critical correspondence, and we argue that businesses should not be transitioned off paper mail solely because a representative has access through Represent a Client.
Special thanks to our Small and Medium Tax Practitioner Committee and our Commodity Tax Committee for providing valuable input.
Originally posted on LinkedIn on March 28, 2025
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Ryan Minor
Chartered Professional Accountants of Canada
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