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    RE: CRA Call Centres

    Posted in: News Community

    I agree there are no easy answers. We need better alternatives than "call in, stay on hold and hope". Prescheduled calls seem like a good approach. I'd like to see an expanded "Submit Request" system on the CRA Portals. We send in the issue. CRA triages ...

  • Posted in: Estate and trust

    We aren't seeing a delay in regular estate T3 returns, which were mostly filed in March / April and some in May. However, anything with complexity is being moved from department to department and is not being processed, and executors are very frustrated. ...

  • Posted in: Featured articles

    CPA Canada members and subscribers can now leverage a national network of tax experts to share insights and tackle challenges-together. CPA Canada recently unveiled CPA Canada Tax 360 TM , a dynamic platform for Canada's tax community to connect, ...

  • Posted in: Estate and trust

    Have a number of requests into Canada Revenue Agency that went in by paper (registered mail or UPS when Canada Post labour dispute was ongoing), these requests are at least 6 - 11 months old. Requests show on progress tracker on Represent A Client but ...

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    CRA Call Centres

    Posted in: News Community

    As I'm sure most members have seen, the government has mandated the CRA to come up with a plan within 100 days to deal with the problems of Canadians not being able to get through their call centres. I wrote about this in one of my Financial Post pieces ...

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